TORISEL Reimbursement FAQs

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Q. What is reimbursement?
A. Reimbursement is obtaining payment from a health insurance plan for drugs or services purchased in advance.

Q. What is prior authorization?
A. Prior authorization is a process in which a payer (ie, a health plan) grants or denies payment for a product prescribed by a physician. Prior authorizations are generally in place to ensure drugs are given to patients only after they have met certain criteria. For agents requiring prior authorization, your physician and his or her staff can contact the insurance company and submit a claim for the product. This explains to the insurance provider why the product is felt to be medically necessary for a specific patient based on the clinical characteristics of the disease. Learn more about Prior Authorization

Q. How do I get preauthorized?
A. Your physician and his or her staff usually contact your insurance company on your behalf to secure coverage. You can assist them by providing all of your current insurance information and authorizations they need to submit a claim for the product. Learn more about Prior Authorization

Q. How can I help my doctor with the insurance process?
A. You can assist your doctor by providing all of your current insurance information and authorizations (see above) they need to submit a claim for TORISEL. If you have any questions regarding your insurance, contact your insurance provider or your benefits representative.

Q. What forms do I need to fill out?
A. It is best to speak with your insurance provider regarding forms you must complete.

Q. What is my co-pay?
A. Co-pay is short for co-payment, the fixed fee required by health insurers that is paid by the patient at the time of each physician office visit, outpatient service, or filling of a prescription. If you are unsure what your insurance co-pay amount is, contact your insurance provider or benefits coordinator.

Q. What happens if my claim is denied?
A. Typically, your doctor submits an appeal on your behalf. See Insurance Appeals for more information. Either you or your doctor may also contact the TORISEL Reimbursement Support Program for assistance.

Q. What if I don't have health insurance?
A. If you do not have prescription drug insurance or need help paying for TORISEL, Wyeth may be able to help. Please contact the TORISEL Reimbursement Support Program:

Monday – Friday, 9 am – 6 pm, Eastern Time
Phone: 1-866-993-8466
Fax: 1-866-993-8411
Mail: TORISEL Reimbursement Support Program
P.O. Box 220907
Charlotte, NC 28222-0907

Learn more about the TORISEL Reimbursement Support Program

Important Safety Information

  • Before you begin treatment with TORISEL, your doctor may give you an antihistamine. It is possible to have a serious allergic reaction even after you receive an antihistamine. Tell your doctor or nurse if you are allergic to antihistamines or are unable to take antihistamines for any other medical reasons. Tell your doctor or nurse if you have any swelling around your face or difficulty breathing during or after treatment.
  • TORISEL can cause serious side effects. The most common side effects are
    • Rash
    • Weakness/fatigue
    • Mouth sores
    • Nausea
    • Swelling/fluid retention
    • Loss of appetite
  • Patients are likely to experience increased blood sugar levels. This may require treatment with or an increase in the dose of a medicine that lowers blood sugar levels. Tell your doctor or nurse if you are thirstier than usual or urinate more often than usual.
  • Patients are likely to experience an increase in cholesterol and/or triglycerides. This may require treatment with or an increase in the dose of a medicine that lowers cholesterol and/or triglycerides.
  • If you experience side effects that are too severe to tolerate, your health care professional may choose to delay your treatment, give you a lower dose of TORISEL, or discontinue treatment.
  • Before you begin treatment with TORISEL, tell your doctor or nurse about ALL MEDICINES you are taking, including
    • Prescription medications, including but not limited to antibiotics, anticonvulsants, antidepressants, antifungals, antivirals, blood pressure medications, blood thinners, dexamethasone, vaccines
    • Nonprescription (over the counter) medications
    • Vitamins
    • Herbal supplements, including but not limited to St. John’s Wort
  • Avoid eating grapefruit or drinking grapefruit juice during the course of your treatment with TORISEL, including the time between treatments.

Please see Important Safety Information continued on the next page.
  • Treatment with TORISEL may affect your immune system. You may be at greater risk of getting an infection while receiving TORISEL.



    Please see Important Safety Information continued on the next page.

    Please see accompanying full Prescribing Information.

  • Patients may get chronic inflammation of the lungs during treatment with TORISEL. Rare fatal cases have been reported. Tell your doctor or nurse right away if you have any trouble breathing, get a cough, or develop a fever.
  • TORISEL may cause bowel perforation. Rare fatal cases have been reported. Tell your doctor or nurse right away if you have any new or worsening stomach pain or blood in your stool.
  • Treatment with TORISEL may be associated with a risk of kidney failure, sometimes fatal.
  • During treatment with TORISEL, wounds may not heal properly. Tell your doctor or nurse if you are recovering or still have an unhealed wound from surgery. Tell your doctor or nurse if you plan to have surgery during treatment with TORISEL.
  • TORISEL may increase the risk of bleeding in the brain, which has, in rare cases, been fatal. You are at increased risk if
    • You have a central nervous system tumor, such as a brain tumor
    • You are taking medicine to keep your blood from clotting
  • Some vaccines may be less effective when given during the course of treatment with TORISEL. You should avoid the use of live vaccines and close contact with people who have recently received live vaccines. Ask your doctor or nurse if you are eligible to receive a flu shot.
  • Both men and women should use a reliable form of birth control during treatment and for 3 months after the last dose of TORISEL. TORISEL can harm an unborn baby. Tell your doctor or nurse before beginning treatment if you are pregnant or thinking of becoming pregnant.


Please see the full Prescribing Information for TORISEL.


You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

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